Shipping, Delivery, Returns & Order Cancellations

Order Processing Time

All orders are processed within 3–7 business days after you receive your order confirmation email. Orders are not processed on weekends or public holidays.
The processing period begins after your order has been successfully placed and confirmed. If your order experiences an unexpected delay, we will notify you by email as soon as possible.
Shipping Methods
We offer tracked shipping by sea and air through reputable international and local carriers. Available shipping methods will be displayed at checkout based on your delivery address, order size, and destination.

Shipping Costs

Shipping costs are calculated based on the destination, package weight and dimensions, and selected shipping method. The exact shipping fee will be displayed at checkout before payment. Any free-shipping promotion, if applicable, will also be shown during checkout.

Estimated Delivery Time

Estimated delivery times vary depending on the selected shipping method, destination, and shipping route.
Sea shipping generally takes longer and is suitable for larger or heavier orders. Air shipping generally provides faster delivery and is suitable for more urgent orders. The estimated delivery time for your order will be displayed at checkout or confirmed by our customer service team.
Delivery times may vary due to carrier operations, customs clearance, weather conditions, public holidays, port congestion, or other circumstances beyond our control. Order processing time is not included in the estimated delivery time.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing the available tracking or shipment information. Please allow up to 48 hours for the tracking information to become available.
For sea shipments, tracking updates may be less frequent while the shipment is in transit. We will provide the relevant shipment details and assist you with checking the delivery status when necessary.
If you have not received your order within seven days after the estimated delivery date, please contact us at sales@xunlulighting.com and include your name and order number. We will investigate the shipment for you.
Changing Your Shipping Address
Please contact customer service as soon as possible if you need to change your shipping address. Address changes can only be made before the order has been shipped.
Once the order has left our factory, the shipping address cannot be changed.

Order Cancellations

You may request to cancel your order within 1–3 business days after placing it, provided that the order has not yet been shipped.
If your cancellation request is submitted before the shipment time and within the permitted cancellation period, the order may be canceled. Please contact us as soon as possible at sales@xunlulighting.com and include your name and order number.
Once an order has been shipped or has left our factory, it can no longer be canceled. If you no longer want the order after shipment, you may request a return in accordance with our return policy.
Returns Before returning any product, please contact us at sales@xunlulighting.com and provide your name, order number, and reason for the return. Please do not send a product back without first receiving return instructions from our customer service team.
Approved returns should be sent to:
Room 5B27Y, 5th Floor, Building 210
No. 13 Tairan 4th Road
Futian District
Shenzhen, China